Careers

Reporting to: Customer Service Manager / Operations Manager

Are you passionate about delivering exceptional client experiences in the financial services industry? We’re looking for a Arabic native speaker to join our dynamic team as a Customer Service Representative, where you’ll play a key role in managing trading account operations and supporting our valued clients across ADX and DFM markets.

Key Responsibilities:

• Manage end-to-end trading account openings (Normal, Margin, Derivatives) and ensure complete, compliant documentation.

• Process client information updates, including IBAN details, with full regulatory alignment.

• Coordinate share transfers, family transfers, and balance reports across ADX/DFM platforms.

• Provide support for E-Trade and Mobile Trading services, including onboarding and credentials setup.

• Assist clients with fund transfers, account statements, and general inquiries.

• Address client complaints with professionalism and urgency.

• Collaborate with internal teams (Compliance, Operations) to improve service workflows.

What You’ll Bring:

• Bachelor’s degree in finance, Business Administration, or a related field.

• 2–3 years of client servicing experience in the financial or brokerage industry.

• Strong familiarity with trading platforms, ADX/DFM procedures, and compliance standards.

• Native Arabic speaker with excellent communication skills in both Arabic and English.

• Proficiency in Microsoft Office and CRM tools.

• A solution-oriented mindset with attention to detail. 

Why Join Us?

You’ll be part of a forward-thinking organization where innovation and client satisfaction drive everything we do. We offer a collaborative work environment, continuous professional growth, and the chance to make an impact in one of the region’s leading Brokerage firms.