Frequently Asked Questions (FAQs)

1. General Information

Q: How many branches does International Securities have?

We currently operate two branches:

  • Abu Dhabi Head Office: Al Bateen Towers, C2, 14th Floor, Office 1402. (Location Map)
  • Dubai Branch: Sheikh Rashid Tower, World Trade Center Building, Sheikh Zayed Road, Office 2203. (Location Map)

2. Investor Number (NIN)

Q: What is an Investor Number (NIN)?

It is a unique identifier assigned to each investor, used to record and manage securities transactions and holdings across UAE financial markets.

  • It is essential for trading, settlement, and custody of securities.
  • It links investors to their holdings and activities, ensuring accurate recordkeeping and regulatory compliance.

Q: How do I obtain an Investor Number (NIN) if I don' t already have one?

Click here to start opening an account with us, and we will create your personal NIN, which is required to start trading.

3. Opening an Account

Q: How do I open a trading account with International Securities?

Opening a new account is simple and secure. You can apply anytime, from anywhere. Please prepare the following documents before clicking on “Begin”:

  • Original Passport and National ID.
  • IBAN certificate issued by your bank
  • Proof of Income/Wealth (e.g., bank statement)
  • Proof of Address (e.g., utility bill) for non-UAE residents.

Q: How do I open a Minor Account (below 18 years)?

To open a Minor Account, the following steps must be followed:

  1. The legal guardian must have an existing account with International Securities.
  2. Legal guardian to log in to My Account
  3. Navigate to “Minor Accounts” → “Add Minor Account”.
  4. Complete the forms as prompted

Applications are reviewed within 2 working days. You will receive confirmation and login credentials once approved.

4. Fees

Q: Are there any costs or admin fees for opening an account?

No, accounts are opened and maintained free of charge.

5. Trading Commission

Q: What are the trading commission rates?

Commission rates may vary according to market regulations and company discretion.
[View most recent schedule of charges].

6. Updating Information

Q: How do I update my contact details?

Login to My Account, go to Settings → Modify → Send Code, verify with OTP, and your details will be updated instantly.

7. Dividends

Q: How can I receive cash dividends?

Dividends are automatically transferred to your registered bank account. Ensure your bank details are updated via the ADX/DFM apps. For support, contact the relevant market’s customer service.

8. Reports & Securities Transfers

Q: How do I request a portfolio report?

Use the market apps:

Q: How do I transfer securities to/from my brokerage account?

Submit requests via the market apps (ADX/DFM App).

9. Deposits & Withdrawals

Q: How do I deposit money into my brokerage account?

Login here and choose your preferred option:

  • Payment Gateway.
  • Wire Transfer.

Q: How do I withdraw funds?

Access your account via online channels: (Android / IOS / E-Trade)

  • Select Transfers.
  • Select Bank (in order to save new account details) → Insert the IBAN details → and Save.
  • Select external transfer → Wire transfer → Choose the desired bank account.
  • Transfer amount → Submit.

Cut-off time: 1:00 pm. Requests before this are processed same day; later requests are processed next working day.

Q: When can I transfer my funds after selling securities?

You may request withdrawals after 2 working days of a sell trade.

Q: How do I add/remove bank accounts?

To Add: Login to My Account→ IBAN Accounts → Add Bank Account → Enter your IBAN → Verify → Upload IBAN certificate.

  • Approval takes up to 1 working day.

To Remove: Login to My Account→ IBAN Accounts → Delete IBAN Account

10. Trading Orders

Q: How do I place trading orders?

  1. Mobile trading app ([Android] / [iOS]).
  2. E-Trade platform ([Access here]).
  3. By calling +971 24 942 666 (from registered phone).
  4. 4. By emailing dealing@intlsecurities.ae (from registered email).
11. Privacy

Q: How does International Securities treat my personal information?

All personal data is strictly confidential and stored securely in compliance with UAE laws and regulations. [Review Privacy Policy]

12. Account Closure

Q: How do I close my brokerage account?

Login to the Client Portal, go to Trading Accounts, and select “Close” (individual account) or “Close All” (all accounts).