FAQs

• Abu Dhabi Head Office: Al Bateen - Behind Central Bank - C2 building - 13 floor (Location Map)
• Dubai Financial Market Branch: SH.Zayed Street (Location Map)

• To apply for a NIN in ADX, please complete and submit this form along with required documents.
• To apply for a NIN in DFM, please complete and submit this form along with required documents.

To open an account, please fill and sign our agreement along with the required documents.

• Copy of valid passport.
• Copy of valid Residential Visa (For UAE Residents).
• Copy of UAE Family Book/Marsoom (For UAE Nationals Only).
• Copy of valid National EID (Both sides).
• IBAN Certificate issued by the client’s bank (The certificate must be dated & stamped if not, it will be rejected by market). The same is for receiving cash dividends.

Plus, specific documentation depending on:

If a Minor (below 21 years):

• Copy of valid passport.
• Copy of valid National EID (Both sides).

If a Representative:

• A Copy of a duly authenticated and valid Power of Attorney must be provided with a copy of representative’s EID and passport.
• A Power of Attorney issued from other countries must be authenticated by the official authorities and the UAE embassy in those countries.

• Letter addressed to ADX and another to DFM requesting to issue investor number, signed by authorized signatory/signatories, (Not necessary If NIN is already issued).
• Copy of Memorandum of Association and valid Commercial/Trade License.
• Authorized Signatory/Signatories Letter (Not necessary if the same is mentioned at the Memorandum of Association).
• Copy of the authorized signatory/signatories valid Passport and National ID.
• List of Authorized Traders along with their contact details and copy of their valid passport and National ID.
• Register of Board Directors.
• Register of shareholders (exceeding 5%).
• IBAN certificate issued and stamped by the company’s bank (if the same was not dated it will be rejected by market) the same is for receiving cash dividends.
• Tax certificate.

If a Company is registered outside UAE, All below documents should be duly authenticated by the official authorities, the UAE embassy in those countries and the Ministry of Foreign Affairs inside the country:

• Memorandum of Association.
• Commercial/Trade License.
• Power of Attorney issued outside the UAE.

Note: All required documents in addition to our agreement should be stamped by the company stamp.

No, accounts are opened and maintained free of charge.

• For ADX securities transfers, please complete and submit this form. 'Please note that there is an AED 10.50 charge on each outgoing transfer applicable to the ADX listed companies'
• For DFM securities transfers, please complete and submit this form.

Please complete and submit this form.

Please complete and submit this form along with valid required document.

Kindly note that there are two different ways to receive cash dividends from DFM, either it can be transferred to your bank account or to your iVESTOR card. In order to receive dividend from DFM listed stocks, kindly fill and submit this form along with valid required documents (please choose the method of receiving the profit in form).

• To request ADX reports, please complete and submit this form along with valid required documents. Note, +AED 10.50 market fees is charged for a report.
• To request DFM reports, please complete and submit this form along with valid requires documents with valid required documents. Note, +AED 10.50 market fees is charged for a report.

Please complete and submit to us the following forms, as well as your valid required documents:

• International Securities Personal Data Amendment Form.
• ADX Investor Data Amendment Form.
• DFM Data Amendment Form.

Please complete and submit this form along with valid UAE ID.

Please deposit cash in any of our bank accounts and confirm to us from registered email or phone number.

Please complete and submit this form or send clear instruction from your registered email or phone number.

You can place trading orders in the following ways:

• By calling your dedicated broker on the phone.
• By email.
• Via our e-trading platform. Please click here for more information and to access e-trading (E-Trade).
• Via mobile phone. Please click here for more information and to download the App (Android / IOS).
• Via Bloomberg messaging.

We treat all customer personal information as strictly confidential and it is stored securely in our records, in accordance with the relevant UAE laws and regulations.

Please click here for information.